If your agency’s public site went down during a critical incident, who owns response?
Not conceptually.
Operationally.
Who:
- Initiates the recovery process
- Coordinates with hosting providers
- Publishes updates during outage
- Communicates with leadership
- Documents root cause
In many agencies, this responsibility is assumed rather than defined.
Public safety systems must function during stress, not only during normal operations.
Modernization is not a growth initiative.
It is a continuity and risk conversation.
Clarity reduces exposure.